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Whoever picks up the phone

Answer the phone knowing who it is

One search box that takes a pet’s name, the owner’s name, a phone number, a microchip or any reference — and puts that animal’s whole history on one screen.

See it working
Pet record lookup
Pet record lookup in Fretso

What it does

Pet record lookup

  • 01

    Type whatever they said

    You don't choose a field first. It works out whether you gave it a name, a number or a reference, and searches only that.

  • 02

    Phone numbers that actually match

    Someone reads out ten digits; you saved it years ago with a +91 and spaces in it. It still finds them.

  • 03

    Spelling optional

    Brunno finds Bruno. Nobody spells a name right on a form with a lead in their other hand.

  • 04

    One history, not six tabs

    Grooms, stays, consultations, jabs, prescriptions and invoices in one list, newest first.

  • 05

    The questions people actually ask

    Are his jabs current. How do you cut him. What does he eat. Is he with you right now. Is anything owed.

  • 06

    Ctrl-K from anywhere

    Mid-check-in when the phone goes: two keys, search, answer, back to what you were doing.

FAQ

Pet record lookup questions

Can I search by microchip?
Yes, on six digits or more of it. Shorter than that would match half your list, which is worse than no result.
What if the customer is not sure of the spelling?
It matches loosely on names, so a wrong letter or two still finds the right pet.
Is there a record of who looked?
Yes. Every time a pet record is opened it is logged with who, when and what they searched for. Owners and admins can read it; nobody can edit it.

Next step

Come and see it on your own shop

Twenty minutes on the real software, walked through the way you actually work. No slide deck, and nobody chases you afterwards.

CallBook a free demo