1. Introduction

This policy explains how Fretso handles personal information on this website and in theFretso Pet ERP platform. It covers two distinct relationships: you as a visitor or customer of Fretso, and the pet parents whose data you store in the platform.

2. Information we collect

From website visitors

Details you submit through the demo or contact forms — name, business name, phone number, email address, city, outlet count and any message.
Basic analytics such as pages viewed, referring source, approximate region, browser and device type.

From platform customers

Account and billing details for your business.
Staff user accounts, roles and activity logs needed to operate the system.
Support correspondence.

3. How we use it

To respond to demo requests and enquiries.
To provide, maintain, secure and improve the platform.
To send service notices — outages, changes and security matters.
To meet legal, tax and accounting obligations in the jurisdictions we operate in.

We do not sell personal information. We do not use your business data to train machine learning models.

4. Your customers’ data

Pet parent records, pet health histories, invoices and communications that you enter intoFretso Pet ERP belong to you. Fretso processes them on your instruction, as a processor acting for you as the controller. We access that data only when you ask us to — for support, migration or debugging — and only to the extent required.

You remain responsible for obtaining any consent your customers need to give, and for using the platform's messaging features in line with applicable communication rules.

We share personal information only with:

Infrastructure providers that host the platform.
Payment processors — Razorpay and Stripe — when you take online payments. Card details are handled by them, never stored by Fretso.
Communication providers for WhatsApp, SMS and email delivery.
Authorities, where we are legally required to do so.

6. Security

We use encryption in transit, role-based access control, per-outlet data scoping, and regular backups. Access to production data is restricted to the people who need it. No system is perfectly secure, and we will notify affected customers promptly if a breach affects their data.

7. Retention

Enquiry data is kept for up to 24 months. Platform data is retained for as long as your account is active, and for a limited period afterwards to allow reactivation and to meet statutory record-keeping requirements. You may request earlier deletion, subject to those requirements.

8. Your rights

You can request access to, correction of, or deletion of your personal information, ask for a copy of your data in a portable format, or object to particular processing. Because Fretso is built on open-source Frappe and ERPNext, full data export is always available to platform customers. Write to hello@fretso.in and we will respond within 30 days.

9. Cookies

This website uses only what it needs: a local preference for light or dark mode, and privacy-respecting analytics to understand traffic. We do not run advertising trackers or cross-site profiling. The platform itself uses a session cookie to keep you signed in.

10. Changes

We will update this page when our practices change and revise the date at the top. Material changes affecting platform customers will also be sent by email.

11. Contact

Questions about this policy, or a request about your data:hello@fretso.in or +91 82828 67803.

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